New Telehealth Solution
Enables Virtual Care for Injured Workers

Anthem Workers' Compensation Currently Offers Two MPN Options:
Anthem Premier MPN (MPN ID #2397) and the Anthem Premier Plus MPN (MPN ID #2415)

Employee Notices Required by the Administrative Director

If you would like to request a copy of any notification regarding the medical provider network that is required to be given to an employee by regulations adopted by the administrative director (i.e. Covered Employee Notification of Rights, Transfer of Care Policy, Continuity of Care Policy), please contact your employer, insurer, or the appropriate MPN Contact listed below.

Medical Access Assistants

MPN Medical Access Assistants are available, at a minimum, from Monday through Saturday (excluding Sundays and holidays) from 7 am to 8 pm, Pacific Time, to provide the covered injured worker with access to medical care under the MPN. The assistance includes but is not limited to contacting provider offices during regular business hours to find available MPN physicians of the injured worker’s choice, and scheduling and confirming physician medical appointments. Assistance is available in English and Spanish.

At least one MPN Medical Access Assistant is available to respond at all required times, with the ability for callers to leave a voice message. Medical Access Assistants will respond to calls, faxes or messages by the next day, excluding Sundays and holidays. Medical Access Assistants work in coordination with the MPN Contact and the claims adjuster(s) to ensure timely and appropriate medical treatment is available to the injured worker.

MPN Complaints

If you have a complaint regarding one of the MPNs listed below, please formally submit the complaint to the respective MPN Contact listed below, using the Department of Workers’ Compensation (DWC) complaint form.

For more general information and FAQs from the Department of Workers' Compensation (DWC) please visit http://www.dir.ca.gov/dwc/MPN/DWC_MPN_Main.html

Anthem Premier MPN

  • Medical Access Assistant (MAA) Toll Free Phone: (844) 752-1144
  • Medical Access Assistant (MAA) Fax: (855) 470-5688
  • Medical Access Assistant (MAA) Email Address: AnthemPremierMAA@anthemwc.com

Anthem Premier Plus MPN

  • Medical Access Assistant (MAA) Toll Free Phone: (844) 752-1146
  • Medical Access Assistant (MAA) Fax: (855) 619-5710
  • Medical Access Assistant (MAA) Email Address: AnthemPremierPlusMAA@anthemwc.com